Operations Manager | Glassboro Courtyard

SHANER OPERATING CORPORATION • Glassboro, NJ • 1d ago

Shaner Hotels has an amazing opportunity at our Courtyard by Marriott-Rowan University in Glassboro, New Jersey! Located on the Rowan University campus, Courtyard by Marriott Glassboro-Rowan University is a four-story hotel offering 123 modern rooms, including six luxurious suites; a brand-new lobby that offers engaging technology and inviting, flexible spaces to work and relax; and on-site dining and drinks at The Bistro. Shaner Hotel GroupShaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! - Be available to work a flexible schedule, including weekends, holidays, and varied shifts.- Focus on achievement of hotel financial goals / budget targets.- Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.- Assist in developing long- and short-range financial objectives consistent with property objectives.- Ensure that all Shaner and franchise operating standards are followed.- Be accessible to guests and employees.- Maintain complete knowledge of hotel features, room @types, rates, room availability, and expected arrivals/departures.- Handle guest complaints ensuring guest satisfaction.- Assist staff with their job functions to ensure optimum service to guests.- Leads all aspects of employee performance to ensure productivity and a quality work environment.- Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.- Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.- Other duties as assigned. ResponsibilitiesThe Operations Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction, Associate Satisfaction, Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry. Qualifications- Minimum of one year of management experience in the hospitality industry.- Ability to satisfactorily communicate with guests, management and co-workers to their understanding.- High school graduate or equivalent; college degree in hospitality management or business preferred.- Bilingual English/Spanish a plus.- Knowledge of budget preparation and cost controls.- Working knowledge of all hotel departments.- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.- Ability to write routine reports and correspondence.- Ability to speak effectively before groups of customers or employees of organization.- Ability to apply good judgment to carry out instructions.- Knowledgeable of the property management system.- Knowledge of local activities and attractions appropriate for clientele.

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